Recent Coverage
Health Plan Week
Health Plans That Target Customer Service Boost Value for Customers, Shareholders
Connextions' Rob Panepinto discusses the growing importance of creating positive, consumer-specific customer service experiences for health plan members.
CRM Buyer
The Critical Condition of Heath Insurance Customer Service
Connextions' Rob Panepinto addresses the customer service challenges facing health insurance companies, and the economic realities that will drive them to improve.
Health Insurance Underwriter Magazine
Building Competitive Advantage in a Multi-Channel World
Connextions' Rob Tazioli explains why agencies must apply the same multi-channel strategies as direct writers to compete for individual and small-group business in the emerging consumer-driven market.
AHIP Coverage Magazine
Health Care's Retail Transformation
Connextions' Rob Tazioli chronicles the industry's early movers and current state of progress as health plans address fundamental changes in how coverage is sold and delivered.
Managed Care Outlook
The Tide May Be Turning When It Comes to Individual Health Coverage
A leading managed healthcare publication takes a closer look at Connextions' view on how and why insurance plans need to build a retail capability.
Dow Jones Newswires
Health Insurers Focus More On Consumers In Changing Market
Dow Jones reporter Dinah Wisenberg Brin describes the health insurance industry's shift to consumer-direct retail strategies.
CDHC Solutions Magazine
Winners and Losers in the New World of CDHC
A primer on industry supply chain disruption and the emergence of CDHC 2.0 integrated technologies.
HealthLeaders Magazine
Healthcare's Next Holy Grail: The Individual
Senior Editor Philip Betbeze explains the importance of the consumer-direct marketplace.
Inside Consumer-Directed Care
Insurers Turn to Customer-Service Pros as CDH Transforms Enrollees Into Customers
Managing Editor Steve Davis covers the healthcare industry's business process outsourcing trends.
Triple Tree Research
Sales, Marketing and Service Convergence: How SaaS Ecosystems and Collaboration Tools Are Redefining CRM
In this Spotlight Report, Connextions is recognized for its innovation in outsourced customer service capabilities.
Spectrum
Closing the Gap Between Hospital Marketing and Finance: A Bridge Too Far?
Tom Young explains how Customer Experience is the best way to calculate hospital marketing ROI in the Society for Healthcare Strategy and Market Development newsletter.
Best’s Review Radio Interview
Rob Tazioli on the Industry's B2C Transition
To hear Rob’s discussion with Best’s Review on how plans are building their direct-to-consumer capability, fast forward this broadcast to minute 3:00.
Executive Briefing
Savvier Shoppers Make Medicare Advantage / Part D Sales A Tougher Environment In 2006
Connextions’ sales experience in the tough MAPD Market is outlined in this executive recap.
Agent’s Sales Journal
10 ½ Mistakes to Avoid When Selling to Seniors
Connextions’ Kyal Moody outlines the do’s & don’ts of selling health insurance coverage to senior citizens.
Triple Tree Industry Analysis
Investment banking firm Triple Tree cites Connextions as “emerging leader” in CDH in its Report on Healthcare Revenue Cycle Management
Managed Healthcare Executive
Healthcare "Visionary" LeFort on the Consumer Connection
How Connextions is working to align CRM with CDH to improve customer service and strengthen loyalty and retention.
National Underwriter Life & Health
Health Plans Shift To Tele-Agents For Direct-To-Consumer Sales
Connextions' President Rob Panepinto provides insight into how a number of large health plan providers have taken steps to become more competitive, lower medical costs, increase market share, and create innovative consumer-directed products.
Insurance Networking News
Standing Out From the Crowd
Insurance contact centers embrace innovative technology to improve productivity, cut costs and enhance customer relations.
Sales & Marketing Management
Rules of Engagement: Beat burnout in call centers with rewards and recognition
Keeping contact center agents motivated is critical to making the last call as fresh as the first.
1 to 1 Magazine
Customers Schustomers
Connextions' specialized training program, Connextions University, is featured in this special report on training and motivating contact center agents.
CRM Magazine
Surefire Hires
Connextions University creates an environment where contact center agents can build a career and advance their skills and abilities.
Search CRM
Sprint shares its best practices in text chat
Connextions' agents drive sales for Sprint with Web chat
CRM Magazine
A Healthy Dose of CRM: Healthcare Organizations are Striving to Improve Customer Relationships in Three Critical Ways
AmeriHealth Mercy, one of the top-three managed Medicaid providers in the United States, turned to Connextions for help managing relationships with its members.
Contact Professional
Special Report: Outsourcing
Connextions' Rob Panepinto offers 10 tips for a more strategic outsourcing relationship.
Thought Leadership Profiles
Our interview with Carlton Doty explores Forrester's research into healthcare, including:
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the biggest missed opportunity for health plans today;
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what the healthcare industry will look like in 5 years;
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steps health plans must take right now in order to be relevant tomorrow.
Past Installments:
Newt Gingrich... One of healthcare's "Most Powerful People" speaks his mind
Our interview with Former Speaker Gingrich addresses healthcare's challenges and opportunities, including:
- why many technological advances have not gained traction to date;
- which presidential candidate offers our best hope for meaningful healthcare reform;
- why more money is not the prescription for meaningful change in healthcare.
Aha! Software founder and CEO Mark Teflian...a pioneer in predictive analytics
Our interview with Mark Teflian addresses the confusion and mystery surrounding predictive analytics, and explains:
- Why these tools are essential for gaining competitive advantage;
- The up-front investment required, as well as tangible and near-term benefits;
- How to get started, and how to avoid common pitfalls.
Our interview provides Professor Herzlinger's latest thinking on:
- new intermediaries that threaten to disrupt the industry's supply chain;
- the impact of legislative change and the presidential election on healthcare reform;
- key obstacles to a truly consumer-driven marketplace.
Health Care Blog Editor Matthew Holt...Unplugged
Our interview with Matthew Holt provides his candid insights on a broad range of healthcare industry topics, including:
- market factors likely to blindside healthcare;
- career advice to C-level executives at plans and providers;
- three "wild-card" predictions for the industry.
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