CONTACT CENTERS
We're an organization with second-to-none human capital, training, quality and facility resources to help support your revenue growth. We apply strong analytical rigor and top technologies to our selection, hiring, onboarding and training efforts – supported by Evolv, LIMRA and AHIP.
Our ability to attract and retain top-quality agents is due in part to our enhanced employee experience, which powers more effective conversations with your customers. Our engagement teams continually motivate and inspire employees. Our desktop dashboard drives highest performance by letting all agents and their up-lines clearly see their KPI performance, and the performance of their peers. Our National Operations Excellence Center uses real-time tools to manage program productivity and service levels at any of our premiere contact centers in Florida, North Carolina and Indiana. Finally, our proprietary bConnected® platform supports agent activities as it manages and tracks leads, sales efforts and marketing campaigns.